Return Policy and Return Form

The Supplier, according to the Legislative Decree, 185/99 (consumer protection in distance contracts), informs the customer of the following:
The right of withdrawal may be exercised by the Customer no later than nr. 14 (fourteen) days of receipt of merchandise. The right of withdrawal is exercised by sending the Customer a registered letter with return receipt to
Bonizzoni Alessia,
Via Moretti, 18
24040 Calvenzano (BG), Italy.
To correct the relationship, the customer agrees to preserve and cherish with the utmost care and diligence the products received and for which it intends to exercise the right of cancellation, keeping intact together with the original packaging. The costs and risks of transport for the return of goods are charged to the customer, therefore the Supplier recommends sending an insured shipment, at previously indicated.
The Supplier, on receipt of the goods in accordance with the above, will reimburse the customer within 3 days. working.
Please note that, for articles that are stamped "HAND MADE statue realized against order" and / or personalized items following a request by the customer, they will not be subject to the right of withdrawal.

Download Sample Return Form